Important: Please fill out the subject line of your e-mail. Any e-mail received with no subject or a subject that is obviously not related to our business will be filtered out and won't make it to our inbox. Also, do not send e-mail that contains attachments (photo, files, etc.). The server is configured to automatically filter any e-mail that contains attachments.
The N-Scale Division
BEFORE YOU CALL! Please note that all orders and reservations must be placed online. Most customer service issues are also handled online. We do still maintain a phone line however it only contains an outgoing message explaining that all orders and reservations must be placed online. Please note that you cannot leave a message using this number it is configured to play an outgoing message only. If you would like to listen to this message you are welcome to call the number which is 302-887-9079. We have found that 99% of all issues can be handled faster and more efficiently by e-mail. Occasionally a situation does comes up that is too complex to be handled by e-mail and when that happens we will call you at the number you provided at the time you placed your order or reservation.