Payment

We accept the following methods of payment.  The preferred method of payment is by using one of the major credit cards shown below:

In some cases we may be able to accept payment by personal check or money order drawn in U.S. Dollars.  Please contact us first before sending this type of payment.  In these cases personal checks are held for 10 business days (2 calendar weeks) to allow for clearance.  Payment by money order will allow your merchandise to ship on the same day it is received however no merchandise will be held while waiting for either checks or money orders to arrive. We again emphasize that credit card is the preferred method of payment. 

Orders, Special Orders & Reservations - What's the Difference?

Placing Orders

An order is the purchase of items that are currently available from stock.  Please place your order online using our secure shopping cart.

Placing Special Orders

A special order is the purchase of an item that is not normally kept in stock but can be obtained for you from a manufacturer or a distributor.  Most of the merchandise presented on this website is in stock and ready for immediate shipment however, a few items are not and will require us to place a special order for you.  For all special orders your credit card will be charged at the same time the special order is placed.  Please keep in mind that special orders cannot be cancelled once placed.  Once you place a special order you are committed to waiting for delivery.  Finally, please understand there are no returns or exchanges on special orders although defective merchandise will be replaced.

Placing Reservations

A reservation is a firm commitment to purchase products that have been announced for production in the future.  Most reservations can now be placed directly online but there are a few exceptions.  If you have arrived at this page by clicking one of the "reserve" buttons it means your reservation must be sent in by mail.  To place an advanced reservation by mail use our printable reservation form by clicking the link below.  This form will open in a separate window.  Simply print it out and close the window when you are finished.

You can download our Universal Reservation/Special Order form in PDF format by clicking the thumbnail.

Adobe Reader software is required
to download PDF files.
You can get it for free by clicking the button.

When placing reservations with us nothing is charged to your credit card until we actually ship the item(s) to you however, we do verify that the credit card is valid at the time the reservation is placed.  Please note it is the customer's responsibility to contact us and keep us notified of any changes to their credit card during the reservation period.  It is also the customer's responsibility to ensure there is enough available credit on the card so we can collect payment the day your reservation arrives.  If we cannot collect payment when your reservation arrives additional fees will be applied.  Due to the nature of limited run releases and the way they are allocated it is not possible for any dealer to offer an absolute 100% guarantee of delivery however, after many years in business we have managed to fill 99% of all reservations.  That is a record that we are extremely proud of and we work hard to maintain.

Canceling Reservations

Some reservations can be cancelled while others cannot.  Whether or not a reservation can be cancelled depends on the relevant manufacturer's and/or distributor's policies.  Reservations that can be canceled may be done so without obligation up until the first day of the originally scheduled delivery month.  Once the first day of the originally scheduled delivery month has been reached, canceled reservations are subject to a 20% cancellation fee.  Please note that reservations for brass models cannot be cancelled for any reason whatsoever unless the importer cancels the project. These policies are strictly enforced.  Again, and we cannot emphasize this strongly enough. When you place a reservation you should be 100% committed to purchasing the product upon it's release.  If that is not the case then please do not place a reservation.

Minimum Order

Our minimum order is $25.00 (NET before shipping)  Our online shopping system has been configured to automatically enforce this policy and will not permit customers to check out with less than $25.00 of merchandise selected.  Due to the discount pricing we offer it is simply not economical for us to process an order for less than $25.00.  We sincerely apologize for any inconvenience this causes.

Shipping Information

We ship to the entire USA including Alaska, Hawaii and Puerto Rico.  We do not charge a "flat rate" for shipping.  Shipping prices start at $8.95 and increase with the weight and value of your order.  There are a lot of variables when it comes to calculating shipping therefore our shopping cart can only estimate shipping costs.  Items that are heavy and/or require a larger insurance value can be significantly higher than the shopping cart estimate.  We try our hardest to get it as close to actual cost as possible.  All orders are shipped USPS Priority Mail and insured for the full retail value.  Since it's insured, the USPS requires a signature at the receiving end.  If you are not available to sign for the delivery, your carrier will leave a notice in your mailbox.  Simply sign the notice and bring it to your local post office at your convenience to claim the shipment.

Overnight shipping is available by USPS Express Mail.  The USPS guarantees overnight delivery to many (but not all) U.S. zip codes.  Please indicate if you would like overnight service.  The cost for this service starts at $25.00.  Sorry, we do not ship via UPS or FedEx.

International Orders

We do not sell to, ship to or offer product support to customers outside of the US.  We do not ship to freight forwarders in the US or elsewhere.  In order to do business with us you must be a US resident using a credit card that was issued by a US bank and your billing and shipping addresses must verify to the credit card.  Any order received that has been placed from outside the US will be cancelled without notice.  The additional paperwork, lack of reliable insurance and the inability to verify credit cards issued by banks outside of the US were all factors in making this decision.  Please note there is absolutely no exception to this policy.

APO/FPO Orders

We support our troops but unfortunately we are not able to ship to APO or FPO's at this time.  If you have family stateside they can place an order for you and forward it to you on their own.  Please keep in mind they must use a credit card that was issued by a US bank and will verify to their address in the US.

Return Policy

Defective Merchandise:  Please note that in most cases defective items will need to be returned directly to the manufacturer.  This has become standard procedure as dealers normally do not stock parts and are not authorized or equipped to perform repairs.  Returning the defective item directly to the manufacturer will be the fastest way to resolve the issue.  Please refer to the warrantee card or other documentation that came with your item.  If no documentation came with your item or it's unclear how to contact the manufacturer please contact us and we will be happy to provide this information to you.

Non-Defective Merchandise: We do not charge a restocking fee for returns however, we must be contacted prior to any returns.  Authorized returns will receive a Return Merchandise Authorization (RMA) number which must appear on the outside of the package.  No returns will be accepted without an RMA number.  All returns must be made within 10 days.  Items sent for return must be accompanied by the original sales receipt and must be in absolutely new condition.  Returned items must not be used.  Items received as returns that have been used will be sent back to the customer at the customer's expense and the return will not be honored.

Important:  There are no returns or exchanges on special orders, Digital Command Control (DCC) decoders and systems, brass models, track products, pre-owned or closeout items.

Order Fulfillment

We make every effort to keep this website as up to date as possible however, due to the diversity of items offered and the speed at which products turn over it is possible that a customer may order an item that is sold out and/or no longer available.  We will notify you by e-mail should this occur. The N-Scale Division reserves the right to limit the quantity of any items ordered.  We also reserve the right to refuse service to any customer.  Additional information to verify address and payment information may also be required before your order can be processed or shipped.